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Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.

The second-hand shopping app has altered its size classifications for women's and children's clothes but did not contact all users about the change.

Digital Channels Backlash

Many shoppers and sellers are posting online saying Vinted listings now show a different size category compared to what was initially listed due to the recalibration.

The company said the revised method more closely matches other platforms.

The platform has recommended to review their products and update the measurements by hand where appropriate, resulting in member annoyance.

Sizing System Changes

Before the change, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.

The revised method features a letter with a size spectrum for example S/UK 8-10.

With some products, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.

Member Experiences

One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," as the platform currently indicates.

Another user, from Glasgow, stated items she posted featuring size 14 markings were appearing on the platform as size 20–22.

"Should someone sized 20-22 purchase these they may become frustrated," she said.

Necessary Adjustments

A different user, based in Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".

"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she explained.

Platform Context

The app has more than 100 million shoppers, including 18 million in the UK.

It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.

This is not the initial instance when a surprising modification to the app has proved unpopular: last year, Vinted reversed a change regarding delivery choices due to shopper criticism.